Product Warrantees

  • Integriy Urns & Caskets stands and limits itself to all manufacturers' product warrantees for damaged or broken merchandise.
  • In the event of broken or damaged merchandise during shipment, Integriy Urns & Caskets will replace the product and shipping costs to the customer.
  • Product warrantees are for defect purposes only and not for color, size, or misunderstandings.

    Sales Tax

  • Only shipments to California pay sales tax.

    Merchandise Ordering

    It is the intention to provide a customer with the exact product they need. It is the customer's responsibility to be certain that products ordered are acceptable with any cemetery/mortuary/or governmental regulations or policies.
  • Integriy Urns & Caskets lists dimensions of all urns sold. Customers that own a niche need to be certain that the urn will fit in the niche.
  • Gravestones and Monuments come in various sizes. Many cemeteries have restrictions on marker & monument sizes. Integriy Urns & Caskets can accommodate any size Gravestone or Monument. Before ordering a Gravestone or Monument is ordered, customers need to check with their cemetery for allowable sizes

Special Order Products

  • Merchandise ordered with engraving instructions will not be shipped immediately.
  • Customers should call 1-800-340-3550 for special instructions on Special Order Products.
  • Special Order products are not returnable.

    Delivery/Shipping

    Integriy Urns & Caskets will confirm all orders within 24 hours of verification of payment. In most cases, merchandise will be shipped directly from the manufacturer. Orders will be shipped as described below subject to manufacturers warehouse stock. In the event any product is not immediately available, Integriy Urns & Caskets will notify customer within 24 hours.


Caskets:

  • Caskets can be shipped next day delivery for $195 to most major metropolitan areas in the continental United States on Monday through Friday.
  • Search major metropolitan area list. (Use link)
  • For delivery outside the metropolitan areas an additional charge of $95.00 will apply, within the continental United States.
  • For Saturday and Holiday delivery please call 1-800-346-3550.
  • Orders for next-day or second-day shipping must be processed by 12:00 noon Monday through Friday to insure prompt delivery.

 

Urn Shipping

  • All urn prices include standard shipping at no extra cost.
  • Additional charges apply for next-day, second-day and Saturday delivery. (See chart below)
  • All products are shipped within 24 - 48 hours of confirmation, subject to availability.
  • Standard shipping expected delivery time is 5 - 10 normal business days.
  • Orders for next-day or second-day shipping must be processed by 12:00 noon Monday through Friday to insure prompt delivery.
  • Merchandise that requires customization cannot be rushed.

Standard Next Day Second Day Saturday/Holiday
Free/Included $44.95 $24.95 Call

Marker/Monument Shipping

  • Monument and Grave Marker shipping varies dependent on the size and type ordered.
  • All inscribed grave markers or monuments are considered special orders and will be given a confirmation date once layout has been signed off by the customer.
  • It is the customer's responsibility to see that someone is adequately able to handle delivery of the marker and is available at time of delivery.

Payment Methods

Credit Cards

  • Integriy Urns & Caskets accepts the following major credit cards, Visa, Master Card and American Express.
  • Please be sure you include the exact billing address and phone number your credit card bank has on file for you.
  • If you provide incorrect information it may cause a delay in us processing your order. Your credit card will be billed once your order has been shipped.

    Money Orders, Cashier's Check & Personal Check

  • Integriy Urns & Caskets accepts money orders, cashiers checks and personal checks in U.S. dollars only. Orders are processed upon receipt of money orders and cashiers checks.
  • For personal checks, please allow 10 business days for clearance of funds before the order is processed.
  • Integriy Urns & Caskets will charge a $25 fee on all returned checks.

    Return/Cancellation Policy

  • If a casket order is canceled or returned after shipment has occurred, you will be charged a 20% restocking fee or $300 which ever is greater, plus all actual forwarding and return shipping charges. If any urn order is canceled or returned you will be subject to a 20% restocking fee plus actual forwarding and return shipping charges.
  • Integriy Urns & Caskets will not accept for return any product that appears to be used, soiled, or in other than original shipping condition.
  • Special Order products such as engraved merchandise is not returnable to Integriy Urns & Caskets.
 

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